Patients & Families
If you feel that VNA of Albany skilled nursing or rehabilitative services (physical therapy, occupational therapy, speech language pathology) can benefit you or a loved one, contact the patient’s physician. All VNA of Albany services require a physician’s referral in order to initiate services.
The physician will contact the VNA’s Intake Department directly and provide all the required information. Upon receipt of all of this information, a VNA staff person will contact you directly to set-up your first visit.
For more information, call (518) 489-2681.
Frequently Asked Questions
Can I call VNA of Albany directly to receive services?
You can contact us for inquires and information about homecare, and for assistance with contacting your physician for a referral. You will need to communicate directly with your physician and ask to have a referral sent to our Intake Department, because a physician’s referral is required to initiate VNA services.
What information do I need to provide to my physician and/or physician’s office when I call?
Describe the patient’s status, diagnosis, illness(es) and/or change in condition, and a current address and phone number. Ask the physician’s office to call our agency: VNA of Albany, at 518-489-2681, and speak directly with our Intake Department.
Who pays for VNA of Albany services?
Most medical insurance covers home healthcare. VNA of Albany will contact your insurance company to confirm coverage and obtain any required authorizations.
How will I know what services I will receive?
During your first visit with a VNA of Albany nurse or therapist, an assessment will be done to determine your plan of care, what services you will receive, and the frequency of the services.
Can I receive supportive services such as a personal care aide or home health care aide?
Our affiliate, Visiting Nurses Home Care provides supportive services. Click here for more information or contact them at (518) 694-9907.
35 Colvin Avenue
Albany, NY 12206